At Sonvra.shop, customer satisfaction is our top priority. We strive to provide high-quality artificial jewellery and a smooth shopping experience. Please read our Cancellation and Return Policy carefully.
Order Cancellation
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Orders can be cancelled only before they are shipped.
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Once the order has been dispatched, cancellation requests will not be accepted.
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To request a cancellation, please contact us immediately via email or phone with your order details.
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If the order is cancelled successfully, the refund will be processed to the original payment method.
Return Policy
We accept returns under the following conditions:
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The product must be unused, unworn, and in its original packaging.
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Returns are accepted only if the product is damaged, defective, or incorrect at the time of delivery.
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Customers must inform us within 48 hours of receiving the product to be eligible for a return.
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Products damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.
Non-Returnable Items
The following items are not eligible for return or exchange:
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Artificial jewellery once used or worn
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Products damaged after delivery
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Items purchased during sale or special offers (unless damaged or defective)
Return Process
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Contact us within 48 hours of delivery with your order ID and issue details.
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Share clear photos or videos of the damaged or defective product.
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Once approved, we will guide you through the return process.
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After receiving and inspecting the returned product, the refund or replacement will be initiated.
Refund Policy
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Approved refunds will be processed within 5–7 business days.
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Refunds will be credited to the original payment method used during purchase.
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Shipping charges (if any) are non-refundable.
Contact Us
For cancellation, return, or refund-related queries, please contact us:
Owner Name: Ishan Khan
Email: ishankhan13@gmail.com
Mobile No: 9899954289
Address:
House No-1900, Sector-62, Ballabgarh,
PO: Ballabgarh, DIST: Faridabad,
Haryana – 121004
