At Sonvra.shop, we are committed to delivering high-quality artificial jewellery safely and on time. Please read our Delivery and Return Policy carefully to understand how orders are shipped and handled.

Delivery Policy

  • We process and dispatch orders within 1–3 business days after order confirmation.

  • Orders are shipped through reliable courier partners to ensure safe delivery.

  • Estimated delivery time is 5–7 business days, depending on the delivery location.

  • Delivery timelines may vary due to courier delays, weather conditions, or unforeseen circumstances.

  • Once the order is shipped, tracking details will be shared with the customer.

Shipping Charges

  • Shipping charges, if applicable, will be clearly mentioned at checkout.

  • Any additional charges such as taxes or courier fees will be informed before order confirmation.

Return Policy

Returns are accepted only in the following cases:

  • The product received is damaged, defective, or incorrect.

  • The issue must be reported within 48 hours of delivery.

  • The product must be unused, unworn, and in original packaging with all tags intact.

  • Returns will not be accepted for reasons such as personal preference, change of mind, or slight color variations due to photography or screen resolution.

Non-Returnable Items

  • Used or worn artificial jewellery

  • Products damaged due to customer misuse

  • Items purchased during sales or promotional offers (unless damaged or defective)

Return & Refund Process

  • Contact us within 48 hours of delivery with your Order ID.

  • Share clear images or videos showing the issue.

  • After verification, our team will approve the return.

  • Once the returned product is received and inspected, a replacement or refund will be processed.

Refund Policy

  • Approved refunds will be processed within 5–7 business days.

  • Refunds will be credited to the original payment method used during purchase.

  • Shipping charges are non-refundable.

Contact Us

For delivery, return, or refund-related queries, please contact:

Owner Name: Ishan Khan
Email: ishankhan13@gmail.com
Mobile No: 9899954289

Address:
House No-1900, Sector-62, Ballabgarh,
PO: Ballabgarh, DIST: Faridabad,
Haryana – 121004